Privacy Policy

1. WHAT PERSONAL DATA DO WE COLLECT?

Depending on how you use our website, we may collect the following personal data:

Contact form

When you contact us through the contact form on our website, we may collect:

- First name and last name.
- Telephone number.
- Email address.
- The content of your message.
- Any other information you voluntarily include in your message.

We only ask for information that is reasonably necessary to respond to your enquiry.

Restaurant reservations

‍Restaurant reservations are made through the Tebi reservation system integrated into our website.

When making a reservation, Tebi may collect information such as your name, email address and telephone number, as well as information necessary to manage your reservation.

Tebi states that customer information can be created when a guest makes a reservation or joins a waitlist, and that names, email addresses and telephone numbers may be used in connection with reservations and customer communications.

The information submitted through the reservation widget is processed through Tebi's platform. Tebi's own privacy documentation and terms may therefore also apply to your use of the reservation service.

For more information about how Tebi processes personal data, please refer to Tebi's applicable privacy documentation.

2. WHY DO WE USE YOUR PERSONAL DATA?

We may use personal data for the following purposes:

Responding to enquiries

If you contact us through our contact form, we use the information you provide to:

- Respond to your message or enquiry.
- Contact you regarding your request.
- Provide information about Oeuf and our services where relevant.
- Follow up on an enquiry where necessary.
- Managing reservations.

Personal data submitted through the Tebi reservation system may be used to:

- Process and manage your reservation.
- Send reservation confirmations and updates.
- Contact you regarding your reservation.
- Manage changes, cancellations or other matters relating to your booking.
- Manage our restaurant operations and guest experience.

3. LEGAL BASIS FOR PROCESSING

We process personal data only where we have a valid legal basis under applicable data protection law.

Depending on the circumstances, the legal basis may include:

Performance of a contract or taking steps at your request before entering into a contract, for example when processing information necessary to manage a restaurant reservation.

Legitimate interests, for example when responding to enquiries, managing our relationship with customers and operating and improving our website and services, provided that these interests do not override your privacy rights.

Consent, where we specifically ask for your consent to process personal data for a particular purpose.

Legal obligations, where processing is necessary for Oeuf to comply with a legal or regulatory requirement.

Under the GDPR/AVG, organisations must have a valid legal basis for processing personal data and must clearly communicate the purposes of that processing.

4. WHO HAS ACCESS TO YOUR PERSONAL DATA?

Your personal data may be accessed by Oeuf and by selected service providers that help us operate our website and restaurant services.

This may include:

- Website hosting and technical service providers.
- Email or communication service providers.
- Tebi, in connection with the reservation system.
- Other service providers where necessary to provide or maintain our services.

Where third-party service providers process personal data on our behalf, we take reasonable steps to ensure that appropriate contractual and data protection safeguards are in place.

Tebi's current terms describe Tebi as a processor in relation to customer personal data processed through its products, subject to its Data Processing Agreement.

5. HOW LONG DO WE KEEP YOUR DATA?

We retain personal data only for as long as necessary for the purposes for which it was collected, unless a longer retention period is required or permitted by law.

Contact form messages will generally be retained only for as long as reasonably necessary to handle your enquiry and any related follow-up.

Reservation data may be retained for the period necessary to manage the reservation, our customer relationship, accounting or other legitimate business purposes, or to comply with legal obligations.

Specific retention periods may therefore vary depending on the type of information and the purpose for which it is processed.

6. YOUR PRIVACY RIGHTS

Depending on the circumstances and applicable law, you have the right to:

- Request access to the personal data we hold about you
- Request correction of inaccurate or incomplete personal data
- Request deletion of your personal data
- Request restriction of processing
- Object to certain processing activities
- Request data portability where applicable
- Withdraw consent where processing is based on consent

You can exercise your rights by contacting us at: info@oeufamsterdam.nl

We may need to verify your identity before processing certain requests.

The Dutch Data Protection Authority (Autoriteit Persoonsgegevens) confirms that individuals have rights including access, correction and deletion of their personal data.

7. COMPLAINTS

If you believe that your personal data has been processed in a way that violates applicable data protection law, we encourage you to contact us first so that we can try to resolve your concern.

You also have the right to lodge a complaint with the Dutch Data Protection Authority:

Autoriteit Persoonsgegevens
The Netherlands

Further information about submitting a privacy complaint is available through the Autoriteit Persoonsgegevens website.

8. INTERNATIONAL DATA TRANSFERS

Some of our service providers may process personal data outside the European Economic Area (EEA).

Where personal data is transferred outside the EEA, we will ensure that an appropriate legal mechanism and safeguards are in place as required by applicable data protection law.

Where relevant, further information about international transfers can be obtained by contacting us using the details provided above.

9. COOKIES & SIMILAR TECHNOLOGIES

Our website may use cookies and similar technologies to ensure that the website functions correctly, understand how visitors use the website and, where applicable, provide additional functionality.

Where consent is legally required, non-essential cookies will only be used after you have provided the necessary consent.

For more information about the cookies used on our website and how you can manage your preferences, please refer to our Cookie Policy.

10. THIRD-PARTY SERVICES

Our website may contain or integrate third-party services, including the Tebi reservation widget.

When you interact with a third-party service, your personal data may be processed directly by that provider in accordance with its own privacy policy.

The Tebi reservation widget has its own privacy and terms information within the booking flow. Tebi also states that its reservation widget can provide privacy and terms information in the language configured for the widget.

We recommend reviewing the applicable third-party privacy information before submitting personal data through such services.

11. SECURITY

We take reasonable technical and organisational measures to protect personal data against accidental loss, unauthorised access, alteration or disclosure.

However, no method of transmitting information over the internet or storing electronic data can be guaranteed to be completely secure.

12. CHILDREN'S PRIVACY

Our website is not specifically directed at children.

We do not knowingly collect personal data from children where such collection is not permitted by applicable law.

13. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our services, technology or applicable legal requirements.

The latest version will always be published on this page, together with the date on which it was last updated.

14. CONTACT

If you have any questions about this Privacy Policy or how we process your personal data, please contact:

Egg House Frans Halsstraat BV
Daniel Stalpertstraat 36 1072 XG Amsterdam, The Netherlands
Email: info@oeufamsterdam.nl
Chamber of Commerce (KvK): 73833835